Our Policies

Sunny Day Care Policies
Last Updated: 12/01/2022

Confidentiality and data protection

Sunny Day Care
Confidentiality and data protection policy

Dear Parents,

A new General Data Protection Regulation comes into force on 25th May 2018 when replaces the UK Data Protection Act 1998.

In order to comply with the new regulation we updated our Confidentiality and Data Protection policy.

Sunny Day Care

2 Thorogood Gardens E15 1HG Contact: 07788766457, email: yanachildcare@hotmail.co.uk

Data Protection Officer: Yana Handzhieva

We at Sunny Day Care are committed to ensuring that any personal data we hold about you and your child is protected in accordance with data protection law and is used in line with your expectations.

This privacy notice explains what personal data we collect, why we collect it, how we use it and how we protect it.

What personal data do we collect?

We collect personal data about you and your child to provide care and learning that is tailored to meet your child’s individual needs. We also collect information in order to verify your eligibility for free childcare as applicable.

Personal details that we collect about your child include:

Your child’s name, date of birth, address, health and medical needs, development needs and any special educational needs

Where applicable we will obtain child protection plan from social care and health care plans from health professionals.

We will also ask for information about who has parental responsibility for your child and any court orders pertaining to your child.

Personal details that we collect about you include:

Your name, home and work address, phone numbers, email address, emergency contact details and family details. This information will be collected from you directly in the admission form.

If you apply for up to 30 hours free childcare, we will also collect: parent’s National Insurance Number and parent’s date of birth.

Safeguarding and Welfare Requirement: Information and Records

Providers must maintain records, obtain and share information to ensure the safe and efficient management of the setting, and to help ensure the needs of all children are met.

Information sharing

Policy statement

We recognise that parents have right to know that the information they share with us will be regarded as confidential, as well as to be informed about the circumstances when, and the reason why, we are obliged to share information.

We record and share information about children and their families i line with six principles of the General Data Protection Regulations (GDPR) (2018). The six principles state the personal data must be:

  1. Processed fairly, lawfully and in transparent manner in relation to the data subject.
  2. Collect for specified, explicit and legitimate purposes and not further processed for other purposes incompatible with those purposes
  3. Adequate, relevant and limited to what is necessary in relation to the purposes for which data is processed.
  4. Accurate and where necessary, kept up to date.
  5. Kept in a form that permits identification of data subjects for no longer that is necessary for the purposes the data is processed.
  6. Processed in a way that ensures appropriate security of the personal data including protection against accidental loss, destruction or damage, using appropriate technical or organisational measures.

We are obliged to share confidential information without authorisation from the person who provided it or to whom it relates, if it is in the public interest. That is when:

It is to prevent a crime from being committed or to intervene here one may have been, or to prevent harm to a child or adult.

Not sharing it could be worse than the outcome of having shared it.


General Data Protection Regulations (2018) GDPR

Human Rights Act 1998

Updated: January 2022

Manager: Y Handzhieva

Settling in policy

Aims of the policy

To make the settling a welcoming space for your child
To create a secure relationship for your child within our setting.
To make the setting a place where your child can settle in quickly and comfortably.
Our main aim of the settling in period is for not only the child, but the parent/carer to feel confident and all the staff that will be caring for their child.

Our methods:

Before you register your child, we will provide you with the opportunity to visit the nursery with your child and meet the staff team (this will be done virtual during the pandemic of covid-19). We will allocate a Key-Person to your child who will welcome and look after them during their first sessions and continue providing them with support throughout the settling in process.

Our normal procedure provides opportunity to parents to stay for a short period until the child becomes familiar with the surroundings and then leave as quickly as possible saying Goodbye to the child. Due to Covid-19 we minimise visits from the parents as practically possible. After your child’s first session the staff will take your child at the door.

Minimizing disruption to their home routines, taking consideration those children already in the setting, will help your child settle in comfortably. To encourage a smooth transition the staff provide simple, exciting and fun activities. We expect parents to support the settling in period having positive talk about the nursery and not showing their anxiety as the child will pick it up easily.

When you leave your child, we ask that you say goodbye, fully explain to them that you will be coming back later and let them know when you’ll be back.

Younger children might take longer to settle, as will children who have not previously spent time away from home. Children who have had a period of absence for whatever reason may need to be re-settled.

We reserve the right not to accept a child into the setting without a parent or carer if the child finds it too distressing to be left with us. This is especially the case with very young children.

We ask that parents/carers bring their child into nursery continuously during the settling in period as having breaks during this time disrupts the settling in process and sends conflicting messages to a child; this in turn may bring about feelings of being insecure.

Some children may take longer to settle and become very upset when separated from their parent/carer, if this is the case with your child, we ask that the child is still left with us so that he/she has an opportunity to form a bond with their key person and eventually fully settle.

Policy reviewed May 2022

Manager: Y Handzhieva

Health and Safety
COVID-19 update

Social distancing

Social distancing for young children within the nurseries is impracticable and could be potentially damaging to them emotionally and socially. What we can do, however, is minimise the risk with the following:

  1. We will not accept any child into the nursery if the have a high temperature. We will ask the parents to keep them home if they are at all unwell and keep them away for 14 days if a member of the family is unwell with Covid-19 symptoms.
  2. We will ask you to drop off and collect your child at the entrance of the nursery. Parents and visitors will be allowed in the premises only in exceptional cases with strict safe distancing measures.
  3. We will be limiting free flow between groups/if we have more than one group/where it is possible to limit the amount of contact between different groups.
  4. Being outside is part of our normal practice and this is an important part of our protective measures, as the virus is thought to transmit less easily outdoors.
  5. Our staff team, as key workers, can access testing if they have symptoms, and please be assured that any member of the staff experiencing symptoms, or living with anyone with symptoms, will stay away from the nursery for the required time.
  6. We will open at 8am. This is a temporally measure.

Hygiene measures

  1. Parents and children will be asked to clean their hands with sanitiser provided outside the front door, before touching the doorbell or door handle.
  2. When entering the premises children will be taken to wash their hands as part of a new routine. Children will wash their hands much more frequently and thoroughly during the day.
  3. We will increase our excellent cleaning schedules and all staff are being given clear guidance and instructions about how to implement rigorous hygiene precautions, which will also mean that some toys, resources and activities will not be used for some time.
  4. We will prepare individuals sets for each child for some of the activities / table activities, malleable activities and messy play/.
  5. We will not share toys and resources between home and nursery which means that the children will not take their works home and we will not accept toys, books and other resources from any child’s home. Please, talk to your child about the matter and let them know what they can expect.
  6. All planned activities will be risk assessed in the light of coronavirus.
  7. We will accept only a bag with a change of clothes once a week.
  8. Children will NOT wear pyjamas for their afternoon naps.
  9. Children wear slippers in the premises.

Travelling to the nurseries

  1. Families are strongly advised NOT to use public transport but to arrive to the nursery walking, cycling or driving. I want to remind you that there is no parking charge in Newham at the moment.
  2. Our staff do not use public transport.

Nursery Manager: Y Handzhieva
Updated: May 2022

Sunny Day Care Safeguarding Policy

Sunny Day Care Safeguarding Policy

Child Protection

Designated Safeguarding Lead Yana Handzhieva
Deputy Designated Member of staff Vesela Shalamanova

At Sunny Day Care our first responsibility and priority is towards the children in our care. If we have any cause for concern we will report, following the Newham Triage Child protection Procedures. Our responsibility is to ensure the safety and welfare of all the children in our care in line with the procedures laid by Local Safeguarding Board. The Safeguarding Children board is responsible for protecting and safeguarding children. Procedures based on national guidelines set out in working Together to Safeguard Children /Department for Education and Skills/. It monitors the effectiveness of the procedures and amends them as it becomes necessary.

Aim of the Policy

This policy is intended to set out the values, principles and policies underpinning our approach to safeguarding children. Children may be affected by things happening at home or somewhere else. The aim of this policy is to ensure that children can live free of any form of abuse physical, emotional, sexual or neglect.

Prevent duty

In order to prevent young people to be drawn into terrorism and radicalisation we will help children to understand the diversity of the word, to develop an attitude of tolerance and respect to the others. We will build a strong relationship promoting safety and welfare of all the children. It is our duty to alert any reason for concern in the child’s life at home or elsewhere. This includes awareness of the expression of extremist views.

Procedure/How to put the statement into practice/

Our expectations are that parents must notify us of any concerns they have about their child and any accidents, incidents or injuries affecting the child, which will be recorded.

We work together with parents to make sure the care of their child is consistent.

If we notice:

-significant changes in child’s behaviour

-unexpected bruising or marks or signs of possible abuse

-any comments made which give us cause of concern

-deterioration in general wellbeing which causes concern

-signs of neglect

We will keep a factual record of concern and will ask the parents for an explanation, providing it would not put the child at risk.

We will implement the London Borough of Newham Child Protection procedures without delay to minimise the risk to the child. I will call and consult with LADO and follow Triage procedure immediately if it is known that the child is at risk of harm. I will follow it up with Interagency Referral form within 24 hours.

If a child tells us that they or another child is being abused, we will:

-show that we have heard what they are saying, and that we take their allegations seriously

-encourage the child to talk, but we will not prompt them or ask leading questions. We will not interrupt when the child is recalling significant events and will not make a child repeat their account

-explain what actions we must take, in a way that is appropriate to the age and understanding of the child

-write down what we have been told using exact word where possible

-make a note of the date, time,  place and people who were present  at the discussion

-then report our concern immediately to MASH team who has the experience and responsibility to make an assessment of the situation.

If we have a concern about child’s welfare, we will contact the local authority for advice; confidentiality will be assured only when it is clear that there is no risk of harm to the child.

Child safeguarding concerns that could identify a particular child are kept confidential and only shared with people who need to know this information.

We will let Ofsted know of any concerns that we have reported without delays.

We do any effort to make children aware of their rights to be safe from abuse. We are ready to give children, young people and parents information where to go for help.

Allegations against  anybody from the staff

We must notify Ofsted of any allegations of abuse that are alleged to have taken place while the child is in our care.

In all instances we will record:

-the child full name and address

-the date and time of the record

-factual details of the concern, for example bruising, what the child said, who was present

-details of any previous concerns

-details of any explanation of the parents

-any action taken such as speaking to the parents

It is not our responsibility to attempt to investigate the situation ourselves.

In case of emergency when the child is in risk of significant harm we will share the information without consent with professional who need to know /MASH/. Sharing information will ensure that problem is identified early and action is taken when child is thought to be at risk of abuse

MASH contact numbers including out of hours are filed and placed on a board available to those who need to use them.

All staff are aware of their roles and responsibilities and those of the organisation for safeguarding children. All staff receive training, ongoing induction and monitoring.


Working Together to Safeguard Children / Dept. of Education and Skills /2018

Children Act 2004

Counter Terrorism and Security Act 2015

EYFS Statutory Framework

Every Child Matters non-statutory guidance

Making arrangements to Safeguard and Promote the Welfare of Children /DfES 2005/


Serious Crime Act 2015

Keeping Children Safe in Education 2019

The policy and procedure have been reviewed in line with “Working together to safeguard children 2018” and “London child protection procedures” 2019.

Manager: Y Handzhieva
Date: Jun 2022

Sunny Day Care

Equal opportunity policy

Policy statement

At Sunny Day Care we recognise our responsibilities under the Race Relations Act, The sex Discrimination Act, The Disability Discrimination Act to eliminate discrimination and to promote good relation between children, staff, parents and local community. The promotion of equal opportunities is the responsibility of the whole staff and it is addressed in the curriculum and in area beyond the curriculum.

Aims and objectives

We offer a friendly atmosphere free from discrimination. We make sure that every child is included and not disadvantaged, but also that they learn from the earliest age to value diversity in others and grow up making a positive contribution to society. create an environment in which each individual feels valued, irrespective of ethnic origin, language, gender, ability or age.

We ensure equal access to all area of curriculum for all the children in our care and believe that all can and should achieve to their highest potential in all areas of the curriculum.

We provide materials to promote learning that are appropriate and reflect diversity.

Policy procedure

We create an environment in which each individual feels valued, irrespective of ethnic origin, language, gender, ability or age.

We will focus on each child individual learning, development and care needs by:

-removing or helping to overcome barriers for children where these already exist;

-being alert to the early signs of needs that could lead to later difficulties and respond quickly and appropriately, involving other agencies as necessary;

-stretching and challenging all children.

All children, irrespective of ethnicity, culture and religion, home language, family background, learning difficulties or disabilities, gender or ability will have the opportunity to experience a challenging and enjoyable program of learning and development.

Parents’ experience is valuable for us. We respect all family and national customs and believes, dress code and dietary requirements.

We encourage children to develop self-esteem, confidence and motivation in all areas of their lives, e.g. dress code, diet requirements, events, etc. This information will be requested from the parents when their child first started attending.

Principles relating to the staff

All members of staff have right not to experience behaviour, which ignores or offends anyone on the ground of race shall foster a positive atmosphere of mutual respect and trust among children and staff. We aim to create an environment in which all children, their families and staff feel safe and unthreatened.

Adults take every opportunity to encourage children to behave appropriately and to deal with incidents positively. All staff share responsibility of ensuring that play encourages positive, co operative behaviour among children.

Monitoring and evaluation

It is the responsibility of all staff to monitor the success of the policy. Where monitoring identifies a manner of concern appropriate action will be taken to address the situation to the manager. If necessary appropriate consultation and advice will seeked.


Equality Act 2006

Special Educational Needs and Disability Act 2001

Care Standards Act 2000

UN Convention on the Rights of the Child

Race Relation Act 1976

Sex Discrimination Act 1975

Manager: Y Handzhieva

Updated: January 2022

Sick Child Policy

Sick Child Policy

We understand the needs of the parents to go to work, however if their child is unwell then he or she will be better cared at the comfort at their own home with patent’s responsibility.

We will care for children with minor coughs or colds

We will not care for children who are very unwell, infectious or running high temperature as we need to consider the welfare of all the children in our care.

If the child has diarrhoea or sickness in the last 24 hours parents should not bring the child to the nursery.

Parents must inform us that their child will be absent giving the reason for absent.

If a child becomes ill whilst in our care we will:

-make the child as comfortable as possible

-isolate the child if necessary

-contact the parent/listed contact person.

We have a supply of basic First Aid equipment and Calpol/Paracetamol/.

We will not administer any Calpol unless it is agreed with parents.

We will not administer any other medicine unless it has been given from the parents and parents’ permission being obtained at the relevant time.

Any condition on advice of the Health Profession Agency in pandemic alert situation may necessitate the parents to keep their children home.

Medical emergencies

In case of medical conditions listed below occurs we will seek emergency care and treatment by health professionals.

Loss of consciousness

Breathing difficulties

Severe bleeding



Neck or back injuries

Severe headache

Severe vomiting/vomiting blood/

Stiff neck or neck pain when head is moved

Abdominal pain or blow to the abdomen

Possible broken bone


We will give First Aid as trained in an appropriate training course.

Call 999

Call the child’s parents or person listed as an emergency contact

Accompany the child to the hospital while meet the parents.


Reviewed and updated January 2022

Manager: Y Handzhieva


Sunny Day care has a commitment to inclusion.

We aim to:

-Understand difficulties and recognise and respect individual differences.

-Offer a wide range of learning and teaching experiences which enable children to become more independent, and include them in whole group life.

We will not accept attitudes, language or behaviour that discriminates against children because of their needs, disabilities or abilities.

Care and learning program will be offered to children with special needs which suits their individual needs according to the principals underlined in Code of practice.

We will co- operate with the Local Authority to help fulfil its duty to publish in the Local Offer a description of the provision available in our setting.

Ongoing formative assessment is in place in order to identify and respond to SEN or disabilities and to promote equality of opportunities for children in our care.

When SEN or disability is identified we involve other professionals such as setting’s SENCO or Area SENCO.

Health Authority personnel will be contacted to work with children. For example the Physiotherapist, Speech Therapist and Occupational Therapy services.

We work in close partnership with parents to support child’s needs.

SEN support includes planning and preparing for transition.

We review our equipment to make sure we provide support across the four broad areas of SEN.

If you are concerned about your child’s development, please do not hesitate to discuss this with us in first instance.

Legal Consideration and Statuary Guidance:

Children and Families Act 2014

Equality Act 2010

-Education Reform Act

-United Nation Convention on the Rights of the Child

-The Disability Discrimination Act 1995

-Special Educational Needs and Disability Act 2001

-Disability Discrimination Act 2005

-The Childcare Act 2006

-Children and Young People Act 2008

Manager: Y Handzhieva

Reviewed January 2022

Safer Recruitment Policy 2019

Safer Recruitment Policy

The nursery takes its commitment to Safeguard and promote the Welfare of Children and Young People very seriously and expect all staff to do the same.

We aim to ensure that all people working with children are suitable to do so and we are therefore extremely vigilant when recruiting new staff to join our team.


We advertise only in reputable newspapers

Shortlisted applicants will be invited to attend face to face interview

During the interview applicants will be asked to prove

-Their identity (passport, EU identity card or photo card driving licence)

– Relevant qualification (certificate)

– Eligibility to work in the UK

– Their criminal history ( DBS). Applicants who have been living in the UK less than 5 years will be asked to present Certificate of Good Conduct from the country they had been live prior to their entry in the UK.

– Two checkable references. The references will be checked before final decision has been made.

– Detailed enquiries will be made regarding any gaps in their employment.

– Each applicant will receive communication from the nursery stating whether they have been successful or not.

Starting work

The successful candidate will be informed that their job offer is confidential dependant on the returned of Enhanced Criminal Record obtained trough Capita Recruitment and Ofsted Suitability Check.

New members of staff will undergo an induction period/about 8 weeks/ during this time they will read and discuss the nursery policies and will be introduced to the way in which the nursery operates. Their work ethic and performance will also be monitored very closely during this period and their employment may be reconsidered.

All staff attends an annual ‘ongoing suitability interview’ and are responsible for notifying the manager, in person, if any circumstances arise that may affect their suitability to work with children. This includes any health concern or incidents that may occurred outside the nursery. Staff will face disciplinary action if they fail to notify the manager within a reasonable time scale.

All staff makes a self declaration to provide the relevant information about the person who lives or works in the same household as them

This policy/procedure was checked, reviewed and updated in January 2022.

Nursery manager: Y Handzhieva

Positive behaviour policy

Positive Behaviour Policy

Aim Of the policy

“Our Golden Rules” are put into effect to ensure the safety of the children and promote the development of social skills. They promote building of children’s self-esteem and respect of other children and adults. A balance is kept between the satisfaction of the child’s needs and necessity to modify them to meet the requirements. Variety of toys and activities suitable to children’s age are provided to feed their interests and develop their skills.

We make sure that adults are good model of positive behaviour.

The rules are presented in the manner that we have the rules for reasons and these reason are explained to the children.. Each situation is dealt with sensitivity, firm but friendly and fair approach.


Verbal praise to child and parents

Body language, smile, nod, hug

Child is given responsibilities and job to do

Care is taken of child’s drawings, paintings, constructions

Award certificates

Small prizes


To encourage efforts, participation, good behaviour

As a sign of achievement

To satisfy child’s needs for attention

To build and improve child’s self-esteem

To change inappropriate behaviour

To establish and build child-adult relationship


Efforts, perseverance, achievement, concentration

General improvement in behaviour

Sharing, caring, being sensitive to the needs of others

Good play appropriate to the child

Taking care of toys, books, belongings, equipment

Appropriate behaviour

Completion of a task


Explain what child has done wrong making sure it is done in a way suitable for child’s age

Withdrawal from activity or area where inappropriate behaviour occurred

Child given a specific activity to complete

Adult’s facial expression, tone of voice, body language

Constant reminding of the rules

Child is redirected

We make every effort to gain the full support and co operation of the parents. Each case is reported to the parents and discussed with them


In some very difficult cases persisting fighting and hurting others we will consult and seek help from external professional agencies.

After that consultation we reserve the right to terminate the contract.

Signed: Reviewed and updated January 2022

Y Handzhieva

Nappies and toileting policy

Sunny Day Care is committed to excellent hygiene and care for children that meets children needs

We provide nappies and wet wipes.

We provide toilet training and we do it gradually depending on child abilities and stage development.

We use potties and additional toilet training seats

We help the children lifting them from their underarms

We encourage the children to start the physical self-care

In case a child gets dirty in any way we will change the child immediately. The dirty clothes are placed in a plastic bag, stored in a box outside in the garden area and returned to the parents at collection. We do not wash children clothes.

All used nappies are placed in a nappy bin outside in the rear garden in the clinical waste bin which is emptied regularly from the professional service.

We will keep record of toileting and nappy change.

We change the child immediately if they are soiled. We change all the children wearing nappies between 9 and 10am, before afternoon rest and between 3 and 4pm. The time may vary depending on arrival of the child.

Manager: Reviewed January 2022

Y Handzhieva

Food and drink policy

We do understand the importance of healthy eating for child’s growing and development. We do any effort to supply fresh food of a good quality and prepare well balanced and nutritious menus. The meals are freshly prepared in the settings. Alternatives are always available.

We meet any dietary requirement and respect the preferences of each child. Every day we serve fresh fruit and vegetables and the children are encouraged to consume them regularly.

Water is accessible at all the time. We serve milk and water as a regular drink and occasionally juice as a party drink.

We do not offer fizzy drinks.

We serve four meals during the day as follow:


It will provide 20% of the energy and nutrition for the day

Breakfast is served between 7:30 and 9am as soon as the child arrives. Children who arrive after 9am will be offered breakfast but parents need to tell us that the child didn’t have breakfast at home.


It will provide 10% as a proportion of the requirements of the day

We offer fruit as a snack at 10am.


It will provide 30% of the energy and nutrition of the day

Lunch is a three course menu: soup, first course and desert.

First course: meat or fish boiled or roast/we do not fry/, a thick garnish like potatoes, rice, beans and fresh raw vegetables.

Desert is mainly fruit, yoghurt or custard. Cakes are served only at parties.

Lunch is served between 11:45 and 13:15.

Early lunch group: 11:45

= young children who need to have their afternoon rest and nap earlier

=children who arrive early and have their breakfast earlier

=children who need to be fed

=children who will be collected after lunch

All children receive help from the adults depending on their abilities in order to make sure each child have enough food but at the same time all the children are encouraged to eat independently.

We do not force children to eat and we do not accept such an advice from the parents. There are different methods of a kindest manner that work better.

Afternoon tea/snack/ – between 3:30 and 4pm

It will provide 20% of the energy and nutrition of the day

We consider the child’s needs of rest and sleep and collection time.

It is parents responsibly to inform us of any medical conditions or other reasons for diets.

Signed: Reviewed: January 2022
Manager: Y Handzhieva


Policy Statement

I do believe every member of staff and service user / parents and children / has the right to work and live free from the threat of racial and sexual discrimination. Occurrences of racial or sexual discrimination, harassment or abuse will not be tolerated and perpetrators will be subject disciplinary procedure.

Aim of the policy

This policy is intended to set out the values, principles and policies underpinning my approach to racial/sexual harassment. My aim is to ensure that the staff, children and parents can live and work free from the fear of racial/sexual harassment.

The goals are to:

  • Prevent any incidence of racial and sexual harassment
  • Ensure that all the staff is aware of their own behaviour and of the effect of their behaviour can have on others.


All people working in the premises:

– Have the right to work in a workplace free from harassment
– Have the right to be protected from racial and sexual harassment
– Have the right to complain of racial or sexual harassment
– Have the right to be free from false allegations of racial and sexual harassment

All employees found responsible of sexual harassment, sexual abuse, sexual discrimination or racial abuse in the workplace, whether directed at other staff, children or parents, will be disciplined or dismissed.

All contracts with parents found responsible of racial or sexual harassment will be terminated without any notice.
If a child is found responsible of racial or sexual harassment, I will follow the safeguarding children procedure.

Racial Harassment may include:

– Abusive comments about racial origins or skin colour
– Racist insults and jokes
– Ridicule of an individual on cultural and/or religious grounds

Sexual harassment may include:

– Comments about physical features.
– Inappropriate physical contacts.
– Lewd or suggestive comments

Legal Consideration and Statutory Guidance

The following apply to workplace harassment:

Race Relation Act 1976
Protection from Harassment Act
Sex discrimination Act 1975

This policy was reviewed on January 2022

Y Handzhieva
Date: January 2022

No smoking, drugs and alcohol policy

Policy statement

We comply with health and safety regulations and the Welfare Requirements of the EYFS in making our setting a no-smoking and free of drugs and alcohol environment.

EYFS key themes and commitments

Health and well-being

Respect each other

Supporting every child


All staff, and parents are made aware of our no-smoking, drugs and alcohol policy

Nobody/staff, parents, visitors, maintenance workers/ is allowed to smoke in the premises, garden and play area.

Staff who smoke during their breaks and before starting work make every effort to reduce the effect of the odour and lingering effects of passive smoking for children and colleagues.

Legal framework

The smoke free Regulation 2006

The smoke free Regulations 2007

Reviewed and updated in January 2022

Manager: Y Handzhieva

Mobile phone and camera policy

Sunny Day Care
Mobile phone, electronic device and camera policy

This policy sets out clear guidelines on the acceptable use of mobile phones and cameras, in order to eliminate the following concerns

  1. Staff being distracted from their work with children
  2. The inappropriate use of cameras around children

In order to achieve this we operate the following Acceptable Use policy:

Mobile Phones and Electronic Devices

We accept that staff and visitors may bring mobile phones and other electronic devices. However in line with safeguarding best practice the following procedure will apply.

  1. Staff and visitors are not permitted to use any recording equipment on their personal mobile phones.
  2. Staff is permitted to use personal mobile phones to make and receive calls in the kitchen area or in the garden.
  3. Staff will be asked to leave their personal mobile phones in their bags or designed baskets. Visitors may also be asked to leave their personal mobile phones in kitchen areas.
  4. If member of staff has a specific need to keep their phones with them on a particular occasion, prior permission must be sought from the manager.
  5. We recognise that some visitors may need to keep their mobile phones with them. Visitors will not be left unsupervised with children.
  6. Staff who bring their personal mobile phones or any other electronic device onto the premises must ensure that there is no inappropriate or illegal content on the device. The manager reserves the right to check the image contents of a mobile phone or electronic device if there is any cause for concern over its appropriate use. Should inappropriate material be found the Local Area Designated Officer will be contacted immediately.
  7. It is the responsibility of all members of staff to be vigilant and report any concerns to the Manager. If it is not deemed appropriate then concerns can be reported directly to the Local Designated Officer.
  8. When on Outings the Nursery’s own mobile phone can be used /where applicable/.
  9. Parents and visitors MUST refrain from using their mobile telephones, any recording device or camera on the nursery premises prior consent of the manager


Photographs taken for the purpose of recording participating in activities or celebrating their achievements is an effective method of observing Children’s progress in Early Years Foundation Stage, and offers valuable evidence for the Children’s learning Journeys. It is essential however that photographs are taken and stored appropriately to safeguard the children in our care.

  1. Only the designated setting camera is to be used to take photographs within the settings or on outings.
  2. Any photographs taken must be deemed suitable without putting any child in a compromising position that may cause embarrassment or distress.
  3. Images taken and stored on the camera should be downloaded as soon as possible. Where possible images should be downloaded on Nursery premises. Where it is not possible, images may be downloaded off site but should be erased of the personal computer once they have been printed.
  4. Under no circumstances must camera of any kind be taken into bathroom and toilets. If photographs need to be taken in the bathroom e.g. photograph of the children washing their hands manager should be informed and at least two member of the staff should be present.
  5. Cameras and memory cards should be locked in a secure place at the end of every session.

Summary: To answer all the telephone calls we need to have a person responsible for that. We don’t have a receptionist and only manager is responsible of taking the Nursery phone calls. All members of staff are included in ratio adult children. Please leave a message or text and we will respond as soon as it is practically possible.

This policy was adopted at the meeting of Sunny Day Care

Manager: Y Handzhieva
Date: Jun 2022

Accident and Incident Policy

Policy Statement

The safety of the children is paramount for the staff at Sunny Day Care and we will take every measure to protect children from hurting themselves. However sometimes accidents happens.

Aim of the policy

The policy is intended to set out the values, principles underpinning our approach and the way we will deal with accidents.

Our goals:

-prevent accidents

-prevent worsening of condition when accident happens

-ensure that the first aider always attends in the premises


We will comfort and reassure the child

We will assess the extent of their injuries and if necessary call for medical support/ambulance/

We will carry out the right first aid procedure

We will contact the parents as soon as possible to inform them of the accident.

Every accident however minor will be recorded and the report will be presented to the parents to be signed.

Minor injuries will be reported verbally at pick up time but recorded and parent’s signature will be required

If the accident requires any medical treatment we will inform Ofsted and our Insurance company.

In event of emergency we will:

Medical emergencies:

Loss of consciousness

Breathing difficulties

Severe bleeding


Neck and back injuries

Severe headache

Severe vomiting/vomiting blood

Possible broken bones


We will give First aid and CPR if necessary

Call 999

Inform the parents or person listed to call in an emergencies.

Fire, Gas leak

On the sound of the alarm we will evacuate the children out of the building.

All members of staff are trained and aware of the evacuation procedure.

Fire drills – about twice a year

Assembly point is the square adjoining the car park.

We will make sure that all the children are out of the building.

The manager is responsible for a mobile, First aid kit and the register.

Check the number of children

Contact Fire brigade

We will not enter the premises until it is safe to do so.

Inform the parents. Children will be taken to one of the members of staff’s house. Address will be text to the parents

If possible the manager will come back to direct the parents coming to collect their children.


We have a security procedure to minimise the risk for children and adults.

Both front doors to be kept locked at all times and keys kept out of reach of the children.

Security camera to be in operation at all times.

Visitors are accompanied at all the time and not left with the children unattended.

In spite of all the measures if a child goes missing:

We will make sure all other children are safe, secured and present.

Check all the premises and garden

Inform child’s parents.

Inform the police.

A list of emergency telephone numbers is on place.


DFEE Guidance on First Aid

HPA Guidance on infection control in Childcare settings

EYFS Statutory Guidance

Dfes Managing Medicines in Yearly Years Settings

Signature: Reviewed and updated January 2022

Manager: Y Handzhieva

Use of digital images

Use of digital images – photography and video

To comply with Data Protection Act 2018, we need a permission before we can photograph or make recordings of your daughter/son.
Aim of the policy
To clarify Sunny Day Care position on photography and video recording
To implement the safe use of cameras/videos by staff, parents/carers
To reflect the protective ethos of the nursery with regards to children safety

If the child is named, we don’t use their photograph.
If their photograph is used we avoid naming the child.

Where showcasing examples of children’s work we only use their first names, rather than their full names.
Only images of children in suitable dress are used.
Staff are not allowed to take photographs or videos on their personal equipment.
Examples of how digital photography and video may be used include:
-Your child being photographed as part of learning activity; e.g. photographing children at work and then sharing pictures allowing children to see their work and make improvements.
-Your child’s image for presentation purposes around the nursery, wall displays or nursery books.

-Your child’s image being used in a presentation about the nursery and its work to shares its good practice, which is shown to other parents, nurseries, schools or educators, advertising and web content. In rare events your child’s image could appear in media if a newspaper photographer or television film crew attend an event.
Note: If we or you, actually wanted your child’s image linked to their name, we would contact you separately.
Further information for parents on e- safety can be found at:

Nursery manager:
Y Handzhieva
Date: January 2022


We do welcome visitors but we will take care for the premises to remain safe for children and adults. All the visitors will be accompanied at all the time from the member of staff during their visit.

Having visitors is very unsettling for some of the children and distract them from their play and learning activities. We do any efforts to accept the visitors by appointment and with minimum disruption of the daily routines of the nursery but very often we need to meet visitors unexpectedly.

We strongly recommend people to avoid visits between the lunch time and quiet time/ between 12pm and 3:30pm/.

Manager: Date: January 2022

Y Handzhieva

Complaint procedure

Sunny Day Care

Procedure dealing with complaints

We go out of our way to maintain high standards of service.

However, if service users have cause for complaint, please make it in writing and place it in the envelope provided in the porch area, email it or give it to a member of staff.

The complaint must be made in writing to the manager of Sunny Day Care.

The manager of Sunny Day Care will deal with the complaint promptly. The complaint will be fully investigated and recorded. You will be informed of the outcome of the complaint within 28 days of the date the complaint was made. Most of the problems are resolved at this point, although you can write to Ofsted if you want to take the matter further. The address is on Ofsted latest leaflet displayed below.


Piccadilly Gate

Store Street


M1 2WD

Reviewed and updated January 2022

Manager: Y Handzhieva

Parents as Partners Policy

Aim of the Policy

To support parents as their child’s first educators

To involve parents in the life of the nursery and their children progress and development

To be open to input from parents about how the nursery operates

To support parents in their own continuing education and personal development

We believe that children benefit from Nursery care and education when parents and the nursery work closely together in partnership.

In order to fulfil these aims:

Parents are always welcome to visit the Nursery and be part of the Nursery life.

We are committed to on-going dialogue with parents to improve our knowledge of the needs of their children and support the families. Parents will be involved in key decisions made about their child within the Nursery.

Information about the activities and events is displayed and distributed to parents

Parents have access to their child’s records and folder. Parents are informed on regular basis about their child’s progress and development.

We provide opportunities for parents to contribute their own skills, knowledge and interests to the activities of the nursery.

Methods of communication:

Parents Information Board and displays

Informal and formal individual appointments and day to day discussions

Key persons discuss, exchange and share information on daily basis

We use text messages and emails to communicate about absences, events, reminders.

Each child has a Learning Journey folder, design to show their progress, development and area of concerns.

Parents receive Progress reports, General comments and Progress check at 2.

Home links partnership with parents that include: Home reading, home bags/Music bag, Writing bag, Mathletic, Sensory bag, sing it bag…/.

Comments and advice envelope is available at the entrance.

“Tell us how we did it today” jars used on regular basis.

Regular questionnaire about all the aspect of childcare are given to the parents and they are strongly encouraged to respond.

Open Days offer opportunity to the parents to come and enjoy their child’s progress and development.

Taste menu with questionnaire are offered on regular basis.


=In respond to our efforts we will appreciate parent’s cooperation, collaboration and partnership.

=We do expect parents to be ready and available to discuss the nursery matters

=Always give correct information in writing and verbally

=Inform the nursery about injuries, family activities and events that could affect child’s life

=Always share their concerns if they have any about their child’s health, safety, progress and development.

= Make complaint following Complaint Procedure.


Manager: Y Handzhieva

Reviewed and updated January 2022

Collecting and lost child procedure 2016

Sunny Day Care
Collecting and lost child procedure

Safety of the children is a paramount importance. In order to ensure the safety of the children we will ensure that:


All children are supervised by adults at all times and will always be within the sight of an adult.

All parents must complete a registration form where they give detail of persons who will collect and bring the child.

All the parents must give details of two persons for emergency contact.

Children will only leave the nursery with authorised adults.

All adults are aware of the system in operation for children‘s arrivals and departures and an adult will be at the door during these periods.

If there is a delay after 6pm more than 15 minutes and we cannot contact the parents/main carer we will try emergency contacts.

If the delay is more than 30 minutes without contact from the parents and emergency contacts we will contact social services.

Front doors are kept locked at all times.

Security cameras and alarm are in place.

Staff advised for arrangements of opening the door and questions to ask.

Visitors are accompanied at all time during their visit.

All adults are aware of their responsibility and roles of event of fire.

In spite of all measure in case of a missing child we will contact the police and parents immediately.

Signed: Updated: January 2022

Manager: Y Handzhieva

Whistle-blowing policy

Sunny Day Care is committed to the highest possible standards and recognises that its staff is often the first to realise that there may be something wrong within the setting. However, they may not express their concerns because they feel that speaking up would be disloyal to their colleagues or they may fear harassment or victimisation. In these circumstances it may be easier to ignore the concern rather than report what may just be a suspicion of malpractice.

The Public Interest Disclosure Act 1998 protects workers who raise concerns from victimisation and harassment. In accordance with that Act and its committeemen to the highest standards of service delivery, the setting actively encourages its workers with concerns to come forward and voice those concerns with confidence.


The whistle-blowing procedure aims to help and protect both staff and children.

By following the procedure you are acting to

*prevent a problem getting worse

*safeguard children and young people

*reduce the potential risk to others

The earlier you raise the concern, the earlier and sooner it is possible for the setting to take action.


Concerns that should be raised via the whistle-blowing policy may be in relation to the actions, behaviours of other staff, students, volunteers or about something that is perceived as :


*failing to comply with the setting’s policy and procedures

*poor practice

*improper conduct


*All staff, students and volunteers have right to raise concerns

*The responsibility for expressing concerns rests with all staff

*The setting will not tolerate victimisation and harassment and will take action to protect workers

*The setting will do its best to protect a whistle –blower’s identity when she/he raises a concern and does not want her/his name disclosed

*In some circumstances the nursery may have to disclose the identity of the worker without her/his consent.

*Appropriate advice and support will be made available to staff who raise concerns.

*Those who raise concerns will be kept informed of the progress and outcome of any investigation

*Sunny Day Care will not tolerate malicious allegations: these may be considered as a disciplinary offence.


Staff should raise concerns with the manager. Concerns must be raised in writing and include:

*reference to the fact that this is whistle-blowing disclosure

*the background and history of the concerns

*names, date and places

*the reasons why the individuals are concerned about the situation

Who should you contact?

London Borough Triage Service: 02033734600 (9am-5pm)

LADO referrals should be sent directly to Children Planning and Reviewing Team. Email: cprt.lado@newham.gov.uk. Tel.: 02033734107

LADO contact person: Nick Pratt: 02033733803

Out of hours emergency Duty Team: 02084302000 (5:15pm – (am)

Allegations of abuse against adult who work or volunteer in the setting

If the allegation is made against a staff member the following action will be taken:

*the setting will ensure the immediate safety of the children

*The setting will not investigate and immediately contact The Early Years Named Senior officer or LADO.

*The setting will notify Ofsted of a significant incident

*LADO decides that there is a child protection concern, external/internal agencies(e.g. police) will be informed by LADO and the setting will act upon the advice given to ensure that any investigation is not jeopardised.

*It may be necessary for the employer to suspend the alleged person. Suspension is a neutral act to allow a thorough and fair investigation.

Manager: Date: January 2022

Y Handzhieva

Sunny Day Care

Allegation against a member of staff policy

Welfare standards: Safeguarding and promoting children’s welfare

This policy follows the Government Guidance of Safeguarding Children and Safer Recruitment in Education and also the Government guidance – “Working Together to Safeguard Children: A guide to inner agency working to safeguard and promote the welfare of children”(2006)


Staff is privileged to be able to work closely with children and their families forming a close relationship. However because of the nature of their work staff are also vulnerable of allegation and complaints.

This policy will be used in respect of all cases in which it is alleged that a member of staff has

-behaved in a way that harmed a child or may have harmed a child

-possibly committed a criminal offence against or related to a child

-behaved towards a child or children in a way that indicates the person is unsuitable to work with children. This will include cases of verbal abuse

-There may be tree stands in the consideration of an allegation:

-a police investigation of a possible criminal offence

-enquiries and assessment by children’s social care about whether a child is in need of protection or in need of services

All staff must report concern about a colleague that could put a child at risk.

Staff must avoid situations that may lead to allegation against them.


Every effort to maintain confidentiality and guard against publicity while an allegation is being investigated.

The fact that person tenders his/her resignation, or ceases to provide their services, will not prevent an allegation being followed up.

Compromise agreement will not be used in cases of alleged child abuse. This agreement will not prevent a thorough police investigation. Furthermore it will not override statutory duty to make a referral to the Independent Safeguarding Authority(ISA) of consideration of placing the person’s name on the Children’s Barred List where circumstances require that.

Initial Considerations

The Local Authority Designated Officer(LADO) should be informed.

The manager will inform the alleged person. However a strategy discussion is needed or where police or children’s social care need to be involved the manager will not do that until those agencies have been consulted and have agreed what information can be disclosed to the person.

If the allegation is not demonstrably false or unfounded or there is a cause to suspect the child is suffering significant harm a strategy discussion will be convened by the manager and LADO and other agencies such as a police and social services

In cases where a formal strategy discussion is not considered appropriate because the threshold of “significant harm” is not reached, the manager will consult with the LADO, police and other agencies involved with the child to evaluate the allegation and decide how it should be dealt with.

The LADO and the manager may conclude that the complained of allegation is such that it is clear that an investigation by police and enquiries by social care is not necessary. In these circumstances the option open to the nursery depends on the nature of circumstances of the allegation and the evidence and information available and will range from taking no further action or decision not to use the person services.


Suspension will be considered in any case where there is a cause to suspect a child is at risk of a significant harm, or the allegation warrants investigation by the police, or is so serious that might be ground for dismissal. However, a person will not be suspended automatically, or without a careful thought. The manager will speak to LADO who may canvass police social care views about whether the accused person to be suspended.

When the allegation is made against a staff member the manager must be informed immediately .Then the manager takes action as follow:

I will meet the complaint in order to gather as much information as possible.

Depending on the nature of the complaint I will interview the accused person to hear het/his side of the story. If the complaint involves sexual abuse I will not interview the person but contact LADO or police.

I will listen to all members of staff and confidentiality will be respected.

According to the nature of allegation I will inform LADO or the police. These organisations will give advice on the best course of action.

I will inform Ofsted.

I will keep clear written records of all discussions and observations involving the complaint, the accused person and other persons interviewed.

I will remain focused and objective. Following the advice from LADO the accused person may be given a different work which do not involved contact with children or suspended with immediate effect. Suspension does not in any way imply guilt but allows an independent investigation.

I will make any effort nobody to be victimised and all the members of staff to remain confident and carry out their duties.

Signed: Date: January 2022

Y Handzhieva

Cancelation procedure

Both parties have right to cancelled their contract if they have reason to do so.

Sunny Day Care reserves the right to cancel the contract on three days written notice if:

-Fees are overdue for payment

-It is proved that the family has given false and inaccurate information

It is proved on a balance of probability that the family attempted knowingly and deliberately to damage the high reputation of the Nursery

-Attempted to threatening the staff or cause damage to property of Sunny Day Care

We will do it in a way that would not cause direct, identifiable and unfair prejudice to the legitimates rights and interest of the child

Manager: Reviewed and updated January 2022

Y Handzhieva

Manager, Deputy Manger role and job description

Manage of Sunny Day Care must display a high level of enthusiasm, loyalty and motivation and must adhere to the correct policies and ethos.

The manager promote equal opportunities for all

Early Years Foundation Stage

The manager must ensure smooth running of children activities, supply of appropriate resources for activities that are appropriate for each child development stage

Records are kept with regards to Ofsted

The staff and children must achieve a high quality teaching and learning with the Early Years Foundation Stage Framework


The manager provides leadership to the staff

The manager maintains a professional manner at all times providing a good role modeling for staff.

Health and safety

The manager ensures at all times the safety, welfare and happiness of all the children and staff in the Nursery.


It is the Manager’s responsibility to ensure that the Nursery operates at all times during opening Hours, that childcare is available to parents as agreed


Manager strives to develop loyalty and commitment of parents and build a relationship of trust with them and ensure their satisfaction with the nursery service

Deputy Manager must be the member of staff with highest qualification and experience

In the manager absence Deputy manager manages the Nursery

When deputising the Deputy Manager must execute the responsibilities of the Nursery Manager

Manager: Reviewed and updated January 2022

Y Handzhieva

Online safety

Mobile and camera use

Children and their families

Time spent online and support children to manage their time online

Connect to families and friends

If connected to someone they don’t know make sure they talk to you

If you are worried share it with people you trust

Communicate with parents and share information
=check child’s activity logs
=parental control
=usage control
=content filters
=pay close attention to the child’s behaviour

Use devises specifically for the settings

Ask for advice if needed


Childnet.com  – an organisation working to support internet safety

Protect children online  – tips and strategies for parents and carers

Education for a connected world


Manager: Y Handzhieva
Updated: January 2022

Sunny Day Care
Code of conduct policy

Policy statement

Sunny Day Care is family friendly employment setting. We do every effort to be flexible with the staff to promote harmonious working relationship.

Setting expects honesty, loyalty and diligence from its staff.

EYFS statutory guidance key commitments

Suitable people
Staff taking medications/other substances
Staff qualifications, training, support and skills

Code of conduct

All members of staff are expected to conduct themselves at all times in a professional, helpful, friendly and supportive manner.

Members of staff are expected to demonstrate good knowledge and understanding of safeguarding, equal opportunities, multi-cultural issues and good will to treat the children with respect.

Members of staff wear appropriate clothes/comfortable, clean, dissent/. Members of staff take their shoes off and wear slippers in the premises.

Members of staff can use their phones only while having their breaks in the kitchen or garden area.

Disagreement or arguments between the staff should not occur in presence of children or parents.

No smoking, drugs and alcohol is allowed on the premises.

Bulling, swearing, harassment or victimisation will not be tolerated.

Offensive behaviour such as sexist or racist language or harassment will not be tolerated.

Practitioners should not be under the influence of the alcohol or any other substance which may affect their ability to care for children. If practitioners are taking regularly any medication they must seek advice that the medication is unlikely to impair their ability to look after children properly. Medications must be stored securely and out of reach of the children. If staff are found to work under the influence of alcohol, drug or medication they will be subject to disciplinary procedure.

All staff are expected to treat everyone respectfully at all times and inappropriate behaviour may lead to disciplinary action.


Staff’s personal details are kept confidentially and can be shared in exceptional circumstances

The manager and all members of staff will respect confidentiality by:

Not making comments about individual incidents, behaviour, academic achievement or any other information of children in front of other children, parents or carers.
Not discussing confidential matters about parents or carers with children or other parents.
Not discussing any confidential information about members of staff
Disclosing sensitive information only to relevant agencies

Any member of staff failing to respect the confidentiality will be liable to disciplinary action.

The staff do not provide any information about children to any media. Only manager deals with any media enquiries.

Valuing staff

The manage arranges regular meetings and the staff is given the opportunity to discuss, make suggestions and contribute

The manager encourages the staff to offer a wide range of activities that support progress and development of each child.

The manager encourages each member of staff to attend training courses as part of their continuous professional development.

The manager is always available to all staff to discuss any concern about the setting.

Members of staff have annual appraisal and regular supervision meetings.


If staff is unable to attend work due to medical condition, they must contact the manager prior to the start of the working day.

Staff should indicate why they are unable to attend work and when they expect to return.

The manager will keep records of all sick leave, other absences and lateness.

Date updated: May 2022

Manager: Y Handzhieva

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