Complaint procedure

Sunny Day Care
Procedure with dealing with complaints

We go out of my way to maintain high standards of service.

However, if service users have cause for complaint, please make it in writing and place it in the envelope provided in the porch area, email it or give it to a member of staff.

The complaint must be made in written to the manager of Sunny Day Care.

The manager of Sunny Day Care will deal with the complaint promptly. The complaint will be fully investigated and recorded. You will be informed of the outcome of the complaint within 28 days of the date the complaint was made. Most of the problems are resolved at this point, although you can write to Ofsted if you want to take the matter further. The address is on Ofsted latest leaflet displayed below.

Piccadilly Gate
Store Street
M1 2WD

This policy is reviewed and updated in April 2017

Y Handzhieva


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